I'm not talking about fireworks. Sometimes it's the simple little things that companies do to make their customer feel special. I just experienced one such customer service approach that I had to share:
Since I've relocated to Boulder, I've been grabbing new doctors, mechanics, and dentists. Through a recommendation, I've gone with Boulder Dental Group. I set up a consultation and regular teeth cleaning for next month and within a week I received a large manila envelope from them. Perplexed I tore the envelope open with my bubbling wonderment. Inside was a kind, "welcome" letter that told me exactly what to expect on my first visit to their office (partof this included a tour of the office before my teeth cleaning)! Then with clear branding on some 'dental SWAG' they included chapstick, a pen, post-its and a personalized appointment card. Wow.
Not a lot of work to put together, but it made me feel like I made the right choice. It made me feel welcome and it evoked a warm feeling inside of me. Definitely something any small business and especially a Dentist would want to do. Bravo, Boulder Dental Group.What are some examples of customer service you've experienced recently that have wowed you?
February 12th Update: There are a lot of good conversations going on in the comments, including reader's exceptional experience with customer service and the not to so good ones. Join in!
